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基于 Pawlak 冲突模型的“网约护士”冲突分析
Analysis of the conflicts related with online nursing-hailing service based on Pawlak conflict analysis model

作者:姜茂敏 高凯 郭佩佩

单位:上海,上海工程技术大学管理学院

关键词:网约护士;粗糙集;Pawlak 冲突模型;冲突分析

分类号:R197.1

DOI:10.3969/j.issn.2095-7432.2020.01.001

出版年,卷(期),页码:2020,10 (1):5-9

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摘要:

目的 为缓解“网约护士”模式中各方冲突,促使“网约护士”模式可持续发展,并向全国推广。方法 结合“网 约护士”冲突问题,采用粗糙集理论构建了“网约护士”系统多决策混合冲突模型,并根据 Pawlak 模型中冲突度矩阵运算的理论, 利用 CodeBlocks 17.12 软件编程对模型中的争端进行求解,计算出解决冲突问题的可行性方案。结果“网约护士”冲突系统中, 当护理人员拥有较高的护理技能及人文关怀,并保护患者隐私;“网约护士”提供方高度关注护理人员发展,制定合理的护 理费用标准,保障护理人员的人身安全;患者对护理人员保持尊重和理解的态度时,冲突三方均能满意。结论 提升护理人员 的服务质量、提高安全性及制定合理的医疗费用是“网约护士”模式可持续发展的关键。

英文摘要:

Objective To analyze the conflicts among the stakeholders in the "online nursing-hailing service" (ONHS) in attempt to promote the sustainable development of this service mode nationwide. Methods A multi-decision mixed conflict model of ONHS was established based on the rough set theory. According to the theory of conflict matrix calculus in the Pawlak model, the CodeBlocks 17.12 software was used to solve the disputes in the model, and the feasible solutions to these conflicts were calculated. Results In the ONHS conflict system, when the nurses had high nursing skills, provided humanistic care and protected patient privacy; when the providers of ONHS paid close attention to the development of nurses, formulated reasonable rates of nursing payment, and guaranteed the personal safety of the nurses; and when patients maintained a respectful and understanding attitude towards the nurses, all the three parties would be more likely to be satisfactory. Conclusion Upgrading the quality of nursing service, improving the safety, and establishing reasonable rates of nursing payment are the keys to the sustainable development of ONHS.

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